No, shit like this is really irritating.
Imagine your boss telling you not to do a thing, and they are serious about about you not doing the thing. They constantly come at your job reminding you not to do the thing. They will fucking fire you if they even hear rumors of you doing the thing.
So, then a customer comes in and ask you to do the thing. You of course say you cannot do the thing as it’s against the companies’ policy and apologize, thinking that would be the end of that. WRONG!
Apparently, not being able to do the thing is absolutely the worst thing you could not do for this customer. They will yell at you, they will insult you, they will pull out every lie and excuse they can in order to get you to do the thing.
So about after a good minute or sometimes even hours of this customer yelling at you they finally leave. About an hour later you will most likely get a call from your boss, yelling at you as to why you didn’t do the thing for said customer.
Of course you don’t respond at first because you’re wondering if you just entered the twilight zone. While you are doing this, your boss will make up some bullshit excuse explaining that while they may have constantly told you to not to do the thing, you should have done the thing anyway.
Afterwards, the customer will come back, either on the same day or next, and ask you to do the thing (with most likely a smug look on their face).
You then silently do the thing as you mentally plot to wipe out all of humanity.